Understanding our Cancellation &
No-Show Policy

  • NDIS Clients

    Where Speechling has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to this NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.

    A cancellation is a short notice cancellation if the participant:

    • does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or

    • has given less than two (2) clear business days’ notice for a support

    Private, iCare, Medicare, Insurance Clients

    Where Speechling has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee as per Speechling Pricing.

    A cancellation is a short notice cancellation if the participant:

    • does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or

    • has given less than two (2) clear business days’ notice for a support

  • Speechling offers make-up sessions, as they are in the client's best interest. Make-up slots are offered for inclement weather, illness and pre-arranged vacations/holidays. Make-up sessions are offered at the discretion of Speechling where possible with the clinician’s schedule and may not be offered when there is a violation of the cancellation policy.

  • As Speechling holds a time for your session, you are essentially promising to fulfill that slot. We take careful attendance. If you exceed a cancellation rate of 25 percent or higher you will be notified via email and text that your slot is in jeopardy, especially if you do not attempt to schedule or attend make-up sessions. This policy includes emergency, non-emergency and holiday cancellations.

  • If you have a regular time slot and plan on discontinuing services for any reason, you must give this office 2 weeks' notice. This office must also give you 30 days' notice if treatment will be discontinued for breach of attendance policy.